Last updated 10 September 2026
| Order value | Delivery |
|---|---|
| ₹650 and above | Free |
| Below ₹650 | ₹75 flat |
The delivery charge is shown in your cart before payment and appears as a separate line on your tax invoice. We ship across India.
Orders are usually dispatched within 1–2 working days. Delivery typically takes 7–10 working days depending on your location. Remote pin codes may take longer.
You will receive an order confirmation on WhatsApp and by email, and a tax invoice once the order is processed.
If something is wrong with your order, you may request a return within 7 days of delivery.
We accept returns where:
Incense is a scented consumable product. For hygiene and safety reasons we cannot accept returns of opened or partly used packs, except where the product is genuinely defective.
Once a return is approved, the refund is issued to your original payment method within 7 working days. Where the fault is ours — damaged, wrong or defective goods — we refund the delivery charge as well.
Refunds for orders paid through Razorpay are returned to the same card, UPI ID or bank account used for the payment. The time it then takes to appear depends on your bank.
An order can be cancelled any time before it is dispatched, for a full refund. Message us on WhatsApp with your order number as soon as possible. Once a parcel has been handed to the courier it cannot be cancelled, but you can still return it under the terms above.
If a parcel arrives damaged, or does not arrive at all, contact us within 7 days of the expected delivery date and we will trace it with the courier and replace or refund the order.
We post incense to customers outside India on request, from Bengaluru. International orders are placed through our international request page and are handled differently from domestic orders, so the terms below apply to them instead of the sections above.
Nothing is charged when the request is submitted. A request is an expression of interest, not a purchase, and no payment details are collected at that stage.
After the request reaches us we pack the parcel, weigh it, and book it with India Post. Only then do we send a payment link covering the goods and the postage actually paid at the counter. Postage is passed on at cost — we add no handling or service charge to it. The figure shown on the request page before submission is an estimate for guidance and is not the amount charged.
Goods are priced in Indian rupees (INR) and charged in Indian rupees. Where an approximate figure is shown in another currency it is indicative only; the final amount in your currency is set by your card issuer or bank at their prevailing rate, and may include their own foreign transaction fee.
The minimum international order is 900g of incense. Below that the postage costs more than the goods.
We ship by India Post International Speed Post (EMS), tracked end to end. The tracking number is emailed once the parcel is booked. Indicative transit times from dispatch:
These are indicative, not guaranteed. Customs inspection, public holidays and postal delays in the destination country can extend them, and EMS carries no guaranteed delivery date. Parcels are dispatched within 3 working days of payment being received.
We declare the true description and value of the contents on the customs declaration in every case.
Any import duty, VAT, GST or customs charge levied by the destination country is payable by the customer, not by us. These are assessed by the destination country's customs authority, are outside our control, and are not included in anything you pay us. Where a parcel is refused or returned because such charges were not paid, the postage is not refundable.
Customers should satisfy themselves that incense may lawfully be imported into their country before ordering.
An international request may be cancelled at no cost at any time before the payment link is paid, since nothing has been charged. Simply reply to the confirmation email.
Once payment is made and the parcel is booked with India Post, the order cannot be cancelled, because the postage has already been paid on your behalf.
If a parcel arrives damaged, or items are missing or incorrect, tell us within 14 days of delivery with photographs of the parcel and its contents. We will replace the affected items on the next shipment, or refund their value to the original payment method, at your choice.
Because of the cost and transit time involved, we do not ask for international goods to be posted back to India. Return postage will not be reimbursed where a return has not been agreed with us in writing beforehand.
Approved refunds are made to the original payment method within 7 working days of agreement. Refunds are issued in Indian rupees; the amount your bank credits may differ slightly from the amount originally debited because of exchange rate movement between the two dates. That difference is not something we can control or make good.
Where a parcel is confirmed lost in transit by India Post, we refund the goods and the postage in full, or reship at our cost, at your choice.
Incense is a consumable product. We cannot accept returns of opened packs on grounds of fragrance preference.
Onam Agarbathi Pvt. Ltd.
35/36, N.S. Palya, Bannerghatta Road,
Bengaluru, Karnataka 560076, India
GSTIN: 29AAACO2213Q1Z8
WhatsApp / Phone: +91 98455 63633
Email: onamagarbathi@gmail.com
Hours: Monday to Saturday, 9:30am – 6:00pm IST
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaint that is not resolved through the contact details above may be escalated to our grievance officer:
Ravikiran Karapakala, Director
Email: onamagarbathi@gmail.com
Phone: +91 98455 63633
We aim to acknowledge complaints within 48 hours and resolve them within one month of receipt.